Please read these terms and conditions carefully before using our services.
Last updated: July 2025
All cost estimates are preliminary and may change upon detailed inspection. Revised estimates will be shared with the customer, and no additional work will be performed without prior approval.
A limited 1-month warranty applies only to the specific repair performed. No other warranties, express or implied, are provided.
Customers must bring all keys, registration documents, and insurance papers when dropping off the vehicle for service.
CarMate is not responsible for personal belongings left in the vehicle. Customers are advised to remove all valuables before service.
Payment is required upon completion of work and before vehicle release. We accept cash, credit cards, and bank transfers.
Vehicles not collected within 30 days of service completion will incur daily storage charges of AED 50.
In case of disputes, UAE laws will govern, and Abu Dhabi courts will have jurisdiction.
We reserve the right to refuse service for vehicles deemed unsafe or requiring specialized equipment not available.
Warranty claims must be reported within 7 days of issue discovery and cover labor only, not damages from misuse.
Services may be delayed due to parts unavailability, severe weather, or equipment breakdown, with immediate customer notification.
We retain a lien on the vehicle until all outstanding charges are paid in full.
All services are subject to these terms and conditions, which may be updated without prior notice.
Available free across all UAE emirates. Additional charges may apply for remote locations.
Available 24/7 for breakdowns and urgent repairs. Additional charges may apply for after-hours service.
Appointments must be cancelled at least 24 hours in advance. Cancellation fees may apply for late notices.
Address:
ADNOC Vehicle Inspection Center, Muroor Rd - Al Sa'Adah - Zone 1, Abu Dhabi
Phone:+971 52 727 5222
Email:info@carmate.ae
Monday - Sunday:
8:30 AM - 10:00 PM
Emergency Service:
24 Hours / 7 Days
By using Carmate Auto Care LLC's services, you acknowledge that you have read, understood, and agree to these terms and conditions.
This document is governed by the laws of the United Arab Emirates